We are celebrating our move to Woolloongabba! Come to our Open Day on Friday 21st February from 3pm to 7pm – you can come at any time.
Our vision is to build health equity in the Australian health system. This is a large and ambitious vision. We believe that the health and wellbeing of the whole community cannot be at an optimum if sections within our community continue to be marginalised and excluded in the health system.
We work collaboratively with stakeholders at all levels in the health and social care sectors via direct health service delivery, research, data-informed training and policy advice, philanthropy and partnerships and by elevating the voices of diverse people with lived experience. We measure our success by our impact in creating a just and inclusive health and wellness system.
Co-Founders of World Wellness Group | Rita Prasad-Ildes, Nera Komaric and Marina Chand
Our health services include a bulk billing GP clinic, mental health and wellbeing services, a telephone helpline, refugee and asylum healthcare, allied health, traditional medicine and wellness services, health justice, international student healthcare and health promotion.
Giving voice to the people we work with is close to our hearts at World Wellness Group. We believe that the expertise held by people with lived experience is unique, valuable and of equal importance to other voices, such as professional expertise or research.
There are many ways to be part of the solution. Contributing monetary gifts, expertise, social capital and time are just some of the ways you can be part of our work to deliver #HealthEquityJustice.
We are building a clearer picture through our expertise, the voices of lived experience, data and research to understand multicultural health inequity to develop solutions at the systems and practice levels.
If you would like to refer to either our General Practice Clinic or to our Mental Health Services, please click the button below to access our Referral Forms.
Your feedback helps us improve our services and ensures we meet your needs. We welcome all feedback. Even if you think it is a minor issue, we encourage you to tell us about it. To submit a complaint, click here.
We love to hear about any positive experiences you have had with us so that we can pass on this compliment and do more of what we do well.
If you have a complaint, please tell us as it is important that we hear about it so we can make things right. You can provide your complaint in writing or if you prefer, ask to speak to a manager of the service that you have received from us.
How to submit a complaint:
1. Ask to speak to the manager of the service you wish to make a complaint about who will contact you directly by phone, or
2. Contact us here or complete the complaints form and submit it to us. We will contact you about your complaint.
3. We will do what we can to fix the problem and let you know the outcome.
4. If you are unhappy with the outcomes, you can lodge a complaint with:
The Office of the Health Ombudsman
Phone 133 646
P.O. Box 13281, George Street, Brisbane, QLD 4003
Here at World Wellness Group, we are listening. These are some of the improvements we have made in response to your feedback:
Feedback: Waiting room too small
Response: Increased the size of the waiting room in our new building
Feedback: Costly to travel to Stones Corner for mental health appointments
Response: We have established outreach locations for our psychological therapies program in Strathpine, Fortitude Valley, Springwood and Logan.
Feedback: Difficult to find information in my own language
Response: We have added translated resources on some documents on our website, including a Google translate plugin on our website.
