Service Improvement


Australia is a multicultural nation and multicultural access and equity in health and human services continues to be an issue with many service users not reflecting the wider community. We provide practical tailored solutions for any service that wants to be more culturally inclusive and responsive to multicultural communities and clients. We work with services that want to be inclusive, welcoming, relevant, responsive and the best they can be.

Some areas include:

  • Cultural capability audit and capacity building
  • Client experience mapping
  • Service evaluation
  • Service training and development
  • Multicultural marketing and communication
  • Consumer engagement

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