World Wellness Group is committed to protecting the privacy and rights of people in the way we collect and manage their personal information. Our full WWG Client Privacy and Confidentiality Policy and Procedure can be downloaded.
At the Clinic
Our clinic collects information from you for the primary purpose of providing quality health care. We require you to provide us with your personal details and a full medical history so that we may properly assess, diagnose and treat illnesses and medical conditions, ensuring we are proactive in your health care. To enable ongoing care, and in keeping with the Privacy Act 1988 and Australian Privacy Principles, we wish to provide you with sufficient information on how your personal information may be used or disclosed and record your consent or restrictions to this consent.
Your personal information will only be used for the purposes for which it was collected or as otherwise permitted by law, and we respect your right to determine how your information is used or disclosed.
The information we collect may be collected by a number of different methods and examples may include: medical test results, notes from consultations, Medicare details, data collected from observations and conversations with you, and details obtained from other health care providers (e.g. specialist correspondence).
By signing the consent form, you (as a patient/parent/guardian) are consenting to the collection of your personal information, and that it may be used or disclosed by the practice for the following purposes:
Administrative purposes in running our general
Billing purposes, including compliance with Medicare
Follow-up reminder/recall notices for treatment and preventative
Disclosure to others involved in your health care, including treating doctors and specialists outside this medical practice. This may occur through referral to other doctors, or for medical tests and in the reports or results returned to us following the
Accreditation and quality assurance activities to improve individual and community health care and practice
For legal related disclosure as required by a court of
For the purposes of research only where de-identified information is
For the purposes of external audit , clinical supervision or case conferences
Psychological therapies may require referral and communications via Brisbane Primary Health Networks
To allow medical students and staff to participate in medical training/teaching using only de-identified
To comply with any legislative or regulatory requirements e.g. notifiable
For use when seeking treatment by other doctors in this
At all times, we are required to ensure your details are treated with the utmost confidentiality. Your records are very important and we will take all steps necessary to ensure they remain confidential.
On this Website
We are committed to providing you with the best possible customer service experience. World Wellness Group is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
Most of the WWG website can be viewed without providing personal information. Our online forms which may require personal information are submitted and therefore your personal information is consciously submitted.
Use of your personal information
We will only use personal information submitted to us via online forms for the purposes for which it was given to us, or for purposes which are directly related to one of our functions or activities. We will not use or disclose personal information for other purposes.
For each visitor to reach the site, we collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
Contacting us
We welcome your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us via our Contact Us page.
Online Appointment Booking – HotDoc
We use the online booking platform HotDoc to allow you to make an appointment easily and seamlessly online. This does require you to enter personal information into the HotDoc site. For the HotDoc privacy policy, please click here.
World Wellness Group acknowledges that the space we occupy and the place we conduct our work, has and always will be the traditional lands of the Turrbul and Yuggera people.
We understand that the connection between this land and its indigenous people has a special and spiritual significance that benefits social and emotional wellbeing. We pay our respect to the elders past, present and future of this ancient land and recognise that delivering equitable healthcare requires that we understand, appreciate and reflect our respect for both Aboriginal and Torres Strait Islander peoples. We commit to growing and nurturing our relationship with Indigenous Australians, to assuring their rightful place in the journey that is better health outcomes for Australia and to exploring the opportunity for partnerships and collaboration to benefit all.
