EnCOMPASS: Multicultural Aged Care Connector Program

Linking older people to aged care supports

older chinese woman

The EnCOMPASS program will be ending on 30 June 2023, The Care Finder program will begin on 3 April 2023 for clients living in the Brisbane North PHN region only

How we can help you

Our Multicultural Aged Care Navigators can help you, in your preferred language, to access accurate and independent information on how to access aged care supports. Aged care support can include social activities, help with shopping, help with showering, meal delivery, nursing care and more. Aged care supports can include care given to you at home or can be in a residential facility.


We can provide culturally-appropriate and tailored information about your aged care support options and one-on-one support to help you access My Aged Care, which is the Australian Government’s website for accessing aged care supports. If you are already registered with My Aged Care, we can also help you change the type of aged care service you receive.


If you need another kind of help, we can also connect you to someone else who may be able to help you.


Our Aged Care navigators can speak Cantonese, Mandarin, Filipino, and English. If you speak another language, let us know and we can arrange someone to assist you.

Who is eligible?

The services are free and available to people aged 65 and older from non-English speaking backgrounds, their carers, and families.


You can refer yourself, a family member or friend simply by printing and completing this form and returning it to us in person or by email on agedcarenavigation@worldwellnessgroup.org.au or complete the online referral form.


This program is part of the national EnCOMPASS program managed by FECCA and funded by the Commonwealth Department of Health.

Information in Your Language

Click Below to Access Translated Information.