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Clinic hours

Monday to Friday: 9am to 4.30pm

Open until 9pm on Tuesdays and Thursdays

Weekends: closed

After hours care

We recommend National Home Doctor Service (ph 13 74 25) who provide us with a report so that we can follow up during the day. This service is bulk billed.

Appointment information

To make an appointment: call 3333 2100 or book online

GP Standard appointments (15 minutes) are available for a single issue or 2 quick, simple issues.

GP Long appointments (30 minutes) are offered for more complex issues, pap smears, health checks or problems related to mental health.  If you need an interpreter, we will book a long appointment.  Please let us know when you make an appointment

Although we run on an appointment system, emergencies are given priority and our reception staff will contact you if there is a significant delay.

Fees and billing

Medical appointments are bulk billed
Overseas visitors and international students - please bring your health insurance card. There is no gap fee charged.
Mental health - no gaps fees charged and are arranged via Medicare or ATAPS
Community Acupuncture - $20/$5 (waged/unwaged)
Relaxation massage - $15/half hour

Fees are payable at the time of consultation by cash or EFTPOS

Home visits

We can only do home visits by special prior arrangement and in certain circumstances.  Please ask our staff.

Getting your results

Your doctor will advise when to expect results to be sent to our clinic for your test or procedure.  We may need to book you for a follow-up appointment to discuss the results.

Telephone access

Our GPs may be contacted during normal opening hours.  If the GP is with someone, we will take a message and the GP will call you back.  Please advise us if your call is urgent.

Reminder system

Our clinic is committed to preventative care.  We will ask for your permission to be included in our reminder system.  We may send you a reminder notice offering you preventative health services appropriate to your care.

Interpreters

We use telephone interpreters at no charge to you. Please let us know if you need an interpreter and which language is required.

Privacy

Your medical information is confidential.  It is the policy of our clinic to maintain the security of personal health information at all times and to ensure this information is only available to authorised members of staff.  We abide by the 10 National Privacy Principles.

Complaints and compliments

We value receiving your feedback as we are always looking for ways to improve our service. Ways you can provide feedback:

1. Suggestion box at reception
2. Talk to us and provide feedback verbally
3. Email (admin@worldwellnessgroup.org.au)

If you have a problem, we would like to hear about it.  We take your concerns, suggestions and complaints seriously. We have a complaints policy and procedure.  

If you wish to escalate your complaint to an external body, you may contact:

Office of the Health Ombudsman
PO Box 13281
George Street Brisbane Qld 4003
ph: 133 646
http://www.oho.qld.gov.au/

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